1. What is your cancellation policy?
Please note that we are unable to offer cash or credit card/pay pal refunds for subscriptions. All subscription refunds will be issued in the form of F-BOXX store credit. F-BOXX edit is valid for 12 months from the date it is issued and can be applied to any shopping cart or order you make on the F-BOXX website. Store credit cannot be redeemed in conjunction with any other offer, promotion, discount, or gift card.
Subscriptions – Subscribers can cancel their subscription with a minimum 30 day notice. Refunds of any remaining credit will be processed in the form of F-BOXX store credit. The value of this refund will be equal to the value of undelivered shipments according to the price you paid at the time of checkout (example if you have two remaining undelivered boxes, each worth AED 75 your store credit will be AED 75 * 2 = AED 150 store credit).
Shop Orders – If you have placed a Shop order on the F-BOXX, we cannot accept any cancellations as we strive our very best to prepare and ship your order as soon as it is received.
2. What is your returns policy?
F-BOXX Boxes are strictly non-refundable and are ineligible for returns.
The Box – If you receive a F-BOXX BOX containing products that are damaged, please contact our customer service department. We will do our best to send you a replacement of this product with your next box.
The Shop – If you are not satisfied with your shop product, please contact us within 72 hours of receiving your order so that we can provide you with the necessary information to return your products.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. Once your product has been inspected and your refund approved, we will refund the price of your product in full as soon as possible and, in any case, within 30 days of your notification.
If you have paid using a credit card or paypal your refund will be posted back to your card or account. If you have paid using cash, you will receive your refund in the form of F-BOXX store credit. F-BOXX Store Credit is valid for 12 months from the date it is issued and can be applied to any shopping cart or order you make on the F-BOXX website. Store credit cannot be redeemed in conjunction with any other offer, promotion, discount, or gift card.